Privacy Policy

1. Introduction

MalleusCRM is a business name operated by Victor Vavrynyuk (“MalleusCRM,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, retain, and disclose information when you visit malleuscrm.com, interact with our advertisements, request a Website & Systems Review, schedule an appointment, communicate with our team, or inquire about our services.

MalleusCRM offers custom website development, CRM technology, business systems implementation, automation setup, and related services.

This policy primarily describes information collected for MalleusCRM’s own marketing, inquiries, and business operations. Information processed on behalf of customers using the MalleusCRM platform may be governed by additional agreements and the customer’s own privacy policies.

2. Information We Collect

We may collect the following categories of personal information.

Contact and identifying information

• Full name.
• Business name.
• Email address.
• Telephone number.
• Business mailing or service address when provided.

Business and project information

• Industry and business type.
• Current website address.
• Services offered and geographic service area.
• Business goals, challenges, and operational requirements.
• Project budgets, preferences, and anticipated timelines.
• Information submitted through applications and consultation forms.

Communications and scheduling information

• Appointment dates and scheduling preferences.
• Inquiries and communications with our team.
• Email, call, and text-message records.
• Communication preferences, opt-in records, and unsubscribe requests.

Website and technical information

• IP address and approximate geographic location.
• Browser, device, and operating-system information.
• Pages visited and interactions with our website.
• Referring pages, advertising campaigns, and attribution information.
• Cookies, pixel identifiers, and related advertising or analytics data.

We may also receive information from advertising platforms, referral sources, or third-party services when you interact with them or authorize those connections.

We do not intentionally request Social Security numbers, payment-card details, or other highly sensitive information through our Website & Systems Review application.

3. How We Use Personal Information

We use collected information to:

• Respond to requests for information and consultations.
• Evaluate business needs and potential service requirements.
• Schedule, confirm, and manage appointments.
• Communicate about requested services and potential projects.
• Prepare recommendations, proposals, and estimates.
• Organize contacts and opportunities within our CRM.
• Send service-related communications and reminders.
• Send promotional or marketing communications when permitted by law.
• Improve our website, services, and customer experience.
• Measure marketing effectiveness and advertising conversions.
• Maintain security and prevent unauthorized or fraudulent activity.
• Maintain business records and comply with applicable laws.

Information collected for one purpose will not be used for an incompatible purpose without the authorization or other lawful basis required by applicable law.

4. Customer Relationship Management

Information submitted through our website and consultation forms may be stored in the MalleusCRM platform and its supporting infrastructure.

We use CRM tools to organize contact information, record inquiries, manage sales opportunities, schedule appointments, assign tasks, track communications, and coordinate potential projects.

Authorized personnel and necessary service providers may access relevant information to perform their assigned responsibilities.

5. Telephone, Email, and SMS Communications

MalleusCRM may communicate with individuals through telephone calls, emails, and text messages for purposes permitted by applicable law.

Communications may include:

• Responses to inquiries.
• Website & Systems Review scheduling.
• Appointment confirmations and reminders.
• Consultation follow-ups.
• Requested proposals and project information.
• Service updates.
• Promotional offers and marketing information, where permitted.

We may use manual communication methods and automated communication systems.

Where prior consent is required for automated calls, marketing text messages, or other communications, we obtain the applicable permission before sending those communications.

Providing a phone number or agreeing to our website Terms of Service does not, by itself, authorize promotional automated calls or text messages.

SMS Messaging

Individuals who separately opt in to an applicable MalleusCRM SMS program may receive messages consistent with the permissions they provided.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.
• Consent to marketing or informational SMS is not required to purchase our services.

For messaging assistance, contact +1 (916) 293-7516 or support@malleuscrm.com.

We honor applicable communication opt-out and consent-withdrawal requests.

Promotional emails include an appropriate unsubscribe method as required by applicable law.

6. Mobile Information and SMS Consent Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use SMS consent information to administer the messaging programs for which permission was provided.

Messaging providers may process the information necessary to deliver messages, maintain consent records, and provide related technical services.

7. Cookies, Meta Pixel, and Advertising Analytics

Our website may use cookies, tracking pixels, analytics technologies, and advertising measurement services.

These technologies help us understand website traffic, measure advertising campaigns, identify completed inquiries or bookings, and improve our marketing.

Meta Advertising

We use or may implement Meta Pixel and related Meta advertising measurement technologies on our website.

When enabled, these technologies may collect or receive information such as:

• Pages visited.
• Website interaction and conversion events.
• Browser and device information.
• IP addresses.
• Cookie and advertising identifiers.
• Advertising attribution information.

Depending on the specific configuration, certain advertising tools may also receive personal-information matching parameters.

We do not intend to transmit SMS opt-in records or mobile contact information to advertising platforms for independent promotional use. Advertising integrations must be configured consistently with this commitment.

Meta processes data received through its services under its applicable terms and privacy practices.

Learn more at https://www.facebook.com/privacy/center/.

Other Analytics Services

We may also use Google or other analytics and advertising services when enabled.

Information collected through these services may be used for measurement, reporting, attribution, and advertising-related purposes.

Some uses of advertising identifiers and website activity may qualify as sharing for targeted advertising under applicable state privacy laws.

Where required, we provide the necessary notices, consent options, or opt-out mechanisms.

Visitors may also use browser settings to restrict certain cookies, although this may affect some website functionality.

8. How We Disclose Information

We may disclose personal information to providers supporting our business operations, including:

• CRM and customer-management platforms.
• Website hosting and infrastructure providers.
• Email, SMS, and telephone service providers.
• Appointment scheduling platforms.
• Analytics and advertising measurement providers.
• Technical support and security providers.
• Professional advisers and legal authorities when necessary.

These disclosures occur for legitimate business purposes or as otherwise permitted by applicable law.

We may also disclose information when legally required, to protect our rights, or as part of a lawful business transaction.

Advertising-related disclosures are described separately in Section 7.

9. Data Retention

MalleusCRM does not currently maintain a fixed automatic deletion schedule for contact records, inquiry information, or sales opportunities.

Contact and inquiry records may therefore remain in our CRM indefinitely unless they are manually deleted, removed following an applicable privacy request, or otherwise required to be removed under law.

We retain these records for purposes such as maintaining business history, managing existing or potential customer relationships, preventing duplicate records, documenting communications, and responding to future inquiries.

Communication consent records and relevant business records may be retained to document compliance and resolve disputes.

Technical information retained by third-party services may be subject to those providers’ retention settings and policies.

We review deletion requests and applicable legal retention obligations. Where law requires retention limits, we will apply the applicable requirements, including restrictions against keeping information longer than reasonably necessary for its stated purpose.

10. Information Security

We implement reasonable organizational and technical measures designed to protect personal information.

These measures may include account authentication, access restrictions, secure infrastructure, and controls limiting access to authorized personnel.

However, no electronic storage or internet transmission system is entirely secure.

We cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Obtain information about relevant data disclosures.
• Opt out of certain targeted advertising or data-sharing activities.
• Withdraw previously provided messaging consent.
• Exercise other applicable privacy rights.

You may contact us to submit a privacy request.

Email: support@malleuscrm.com
Phone: +1 (916) 293-7516

Include “Privacy Request” in the email subject line when contacting us by email.

We may request information reasonably necessary to verify your identity.

Requests will be handled in accordance with applicable legal requirements.

Where privacy laws require specific browser opt-out signals, targeted-advertising controls, or additional privacy choices, those requirements apply to our data-processing practices.

12. California Privacy Information

MalleusCRM operates in California.

Where the California Consumer Privacy Act or another applicable California privacy law covers our processing activities, California residents may have additional rights concerning the collection, disclosure, correction, deletion, and use of their personal information.

The categories of personal information described in Section 2 may be collected for the purposes identified in Section 3.

We may disclose the categories described in Sections 7 and 8 to the relevant providers for advertising measurement, analytics, communications, and business operations.

Residents may contact us using the information in Section 11 to make applicable privacy requests.

Where legally required, we will provide additional mechanisms for exercising applicable advertising opt-out rights and recognize qualifying opt-out preference signals.

13. Third-Party Websites

Our website may contain links to external websites, social platforms, or services.

These third parties operate under their own terms and privacy policies.

We are not responsible for the privacy practices of websites outside our control.

14. Children’s Privacy

Our website and consultation services are intended for adults and business professionals.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected improperly, we will take appropriate steps to remove it.

15. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business, services, technology, or legal obligations.

Any updates will be published on this page with a revised date.

Where required, we will provide additional notice or obtain consent before making material changes.

16. Contact Information

Email: support@malleuscrm.com
Phone: +1 (916) 293-7516
Website: https://malleuscrm.com

© 2026 MalleusCRM. All rights reserved.