Terms of Service

1. Agreement to These Terms

Welcome to MalleusCRM.

These Terms of Service (“Terms”) govern your use of the MalleusCRM website, consultation forms, appointment scheduling tools, and related informational services.

MalleusCRM is operated by Victor Vavrynyuk.

By accessing our website or agreeing to these Terms through our forms, you agree to follow these Terms.

If you do not agree, please discontinue use of the website.

These Terms primarily govern website visitors and prospective customers. Additional written agreements may apply to paid website development, CRM subscriptions, business systems implementation, and related services.

2. Our Services

MalleusCRM provides technology and implementation services for businesses, including:

• Custom website design and development.
• SEO foundations and website optimization.
• CRM and sales pipeline implementation.
• Customer and job information management.
• Follow-up and business process automations.
• Scheduling and appointment systems.
• Review-request systems.
• Agreed integrations with third-party software.
• Training and related support services.

Descriptions on our website are general explanations of available services.

Specific project deliverables, limitations, timelines, pricing, and responsibilities are established through a separate proposal or service agreement.

3. Free Website & Systems Review

MalleusCRM offers a complimentary Website & Systems Review to prospective customers.

The review is intended to help us understand your business, discuss your website and existing systems, and identify possible opportunities for improvement.

The initial review is provided at no charge.

Booking or attending a consultation does not obligate you to purchase services.

A consultation does not guarantee project acceptance, a particular price, or a specific business outcome.

Any proposed implementation or paid service will be subject to a separately agreed scope and terms.

4. Consultation Applications

When submitting information through our website, you agree to provide information that is accurate to the best of your knowledge.

You also represent that you have permission to submit any business or third-party information included in your application.

We may use the information to evaluate your request, contact you, prepare for consultations, and discuss potential services in accordance with our Privacy Policy and applicable law.

We reserve the right to decline requests that are fraudulent, abusive, inappropriate, or outside our service capabilities.

5. Appointment Scheduling

Consultations are subject to availability.

A consultation is considered scheduled only after our appointment system confirms the booking.

We may send permitted appointment-related communications, including confirmations, reminders, and scheduling updates.

If you need to reschedule or cancel, please use the available appointment-management options or contact us.

MalleusCRM may reschedule or cancel appointments when reasonably necessary.

6. Website Development and Backend Implementation

Our website may advertise custom website development accompanied by included backend systems implementation.

When backend implementation is described as included at no additional implementation cost, this applies only to the deliverables and limitations agreed upon for the purchased website project.

Unless expressly included in a separate written agreement, ongoing platform subscriptions, messaging charges, hosting fees, third-party software subscriptions, custom integrations, and additional services may incur separate charges.

MalleusCRM does not undertake unlimited implementation, customization, or support obligations merely because a website advertisement uses the term “free” or “included.”

Final project scope, pricing, ownership, delivery, revisions, support, and other responsibilities are governed by the applicable written agreement.

7. No Guaranteed Business Results

MalleusCRM provides websites and business systems designed to support business operations, customer communication, and lead management.

We do not guarantee:

• Specific search engine rankings.
• A particular level of website traffic.
• A minimum number of leads or appointments.
• Particular sales conversion rates.
• Specific revenue growth.
• Any guaranteed return on investment.

Business results depend on numerous factors outside our control, including customer demand, competition, marketing investment, business practices, and use of the implemented systems.

Any examples or demonstrations on our website are illustrative unless expressly identified and substantiated as actual results.

8. Telephone, Email, and SMS Communications

MalleusCRM may communicate with prospective and existing customers regarding inquiries, appointments, requested services, and other lawful business purposes.

We may use manual calls, emails, and automated communication tools, subject to applicable consent requirements.

MalleusCRM SMS Programs

When you separately opt in to an applicable MalleusCRM text-messaging program, messages may include appointment confirmations, reminders, consultation updates, service communications, or promotional information consistent with the consent provided.

Sender: MalleusCRM
Messaging Phone: +1 (916) 293-7516

Message frequency may vary.

Message and data rates may apply.

To unsubscribe: Reply STOP to any MalleusCRM SMS message.

After your opt-out request is processed, you may receive a confirmation message. No further messages from the opted-out program will be sent unless you provide new authorization or as otherwise permitted by applicable law.

For assistance: Reply HELP or contact support@malleuscrm.com.

Carriers are not liable for delayed or undelivered messages.

Consent to receive automated marketing calls or texts is not required as a condition of purchasing services.

Providing a telephone number or agreeing to these website Terms does not automatically authorize automated marketing communications.

For information about how we handle messaging data, review our Privacy Policy.

9. Promotional Email Communications

Where permitted by law, MalleusCRM may send emails regarding services, product information, business updates, or promotional offers.

Marketing emails include an appropriate method for opting out.

You may also request to stop receiving promotional emails by contacting support@malleuscrm.com.

We honor applicable unsubscribe requirements.

Requests to stop promotional communications do not necessarily prevent communications related to active service agreements or specific requests where those messages are legally permitted.

10. Acceptable Website Use

You agree not to:

• Submit intentionally false or misleading information.
• Attempt unauthorized access to website systems.
• Interfere with the operation or security of the website.
• Introduce malware or harmful code.
• Abuse consultation forms or scheduling features.
• Use the website for fraudulent or unlawful purposes.
• Infringe intellectual property rights.
• Attempt to disrupt or compromise other users’ access.

We may restrict access when reasonably necessary to protect the website, its users, or our operations.

11. Intellectual Property

MalleusCRM branding, website content, graphics, copy, software elements, and other materials are owned by MalleusCRM’s operator or used under applicable licenses unless otherwise stated.

You may not reproduce, redistribute, resell, or commercially exploit protected website materials without permission.

Intellectual property rights relating to custom projects and paid deliverables are determined by the applicable service agreement.

12. Third-Party Services

MalleusCRM may use or support third-party software, hosting, communication, advertising, scheduling, and integration services.

Third-party platforms may have their own terms, privacy policies, fees, service limitations, and availability requirements.

We are not responsible for the independent actions of third parties outside our control.

References to external platforms do not imply an official partnership, endorsement, or affiliation.

Any integration included in a paid project must be specified in the agreed scope.

13. Website Availability and Information Accuracy

We make reasonable efforts to maintain accurate website information and reliable service availability.

However, website content, available services, pricing descriptions, and technical features may change.

We do not guarantee uninterrupted website access or that every website feature will operate without error.

Information on our website is not a substitute for an individual written proposal or agreement.

14. Disclaimers and Liability

To the maximum extent permitted by applicable law, general website information and complimentary consultations are provided without guarantees regarding business results or suitability for a particular purpose.

MalleusCRM is not responsible for losses resulting from misuse of its public website, interruptions beyond its reasonable control, or decisions made solely in reliance on general website information.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

Additional terms governing liability for paid services, if any, will be established in the applicable written agreement.

15. Privacy

Personal information collected through our website is handled as described in our Privacy Policy.

Please review that policy to understand our information practices and applicable privacy rights.

16. Changes to These Terms

We may revise these Terms to reflect changes in our website, services, operations, or legal obligations.

Updated Terms will be published on this page with a revised date.

Continued website use following an update may constitute acceptance where permitted by applicable law.

Changes affecting existing paid agreements will be governed by those agreements and applicable law.

17. Governing Law

These Terms are governed by the laws of California, United States, except where another applicable law requires otherwise.

Nothing in this section limits mandatory rights or legal protections that cannot be waived.

18. Contact Information

Email: support@malleuscrm.com
Phone: +1 (916) 293-7516
Website: https://malleuscrm.com

© 2026 MalleusCRM. All rights reserved.